By Our Reporter
Centenary Bank has allayed its customers fears over inconsistencies in bank balances following the ongoing ATM access PIN change. According to a statement released to media houses, the bank had received complaints from 25 customers after which it conducted preliminary investigations.
“We found out that this could have been as a result of our system upgrade that the bank regularly undertakes to improve its services to customers. As part of efforts to address the inconsistencies, we instigated a temporary ATM cash withdrawal limit to Ushs 100,000 for 24 hours. However, all limits have since returned to the normal levels and all clients are transacting normally,” said the Bank’s MD Fabian Kasi in the statement.
The bank had blocked all customer ATM PINs and requested the customers that want to withdraw over the ATM platform to first reset their ATM PINs. This exercise is currently going on in all 63 branches and it takes a maximum of only one minute.
“As a result of this change, we are experiencing high traffic within our branches which we are managing by deploying more staff and the necessary equipment to speed up service delivery. One of Centenary Bank’s strength is in its ability to quickly detect risks and work on them instantly to avoid loss. This is a bank that enables clients to quickly detect whether there are inconsistent transactions on their accounts so that they can instantly notify the bank. This is majorly through our SMS alert service. Therefore we wish to reaffirm to our customers that their deposits are safe and our operations are on-going normally,” he added.
The bank advises its clients to also make use of alternative channels including CenteMobile.